Why is IBEW and United Workers FCU doing a system upgrade?
The system upgrade will improve the Credit Union’s core processing system, expanding capacity and leveling up your banking experience. All products will be restored after the upgrade, and we will continue to offer the same personal customer service following a full reopening. The Credit Union’s operating hours, location, phone number and resources will not change after the upgrade.
When is the system upgrade happening?
The Credit Union will be closed Tuesday, September 29, Wednesday, September 30 and Thursday, October 1. We will return to full service on Friday, October 2. Some services may be paused during the upgrade; check back here for more information closer to the date.
Will the Credit Union be closed during the upgrade?
Yes, the Credit Union’s 9955 SE Washington St. location, including the drive-up, will be closed on September 29, September 30 and October 1. It is expected to open and return to full services Friday, October 2.
Will my information be secure throughout the upgrade?
Yes, your account information will be fully secure as we complete the upgrade. Your security is always our top priority.
What will happen if the upgrade takes longer than expected?
We don’t anticipate delays to reopening on Friday, October 2, but we will post updates here if the work extends past this timeframe.
What can I do to prepare?
Check your account ahead of the upgrade to make sure we have your correct contact information. Make sure the Credit Union closure dates are marked in your calendar. If possible, complete any important transactions before Tuesday, September 29.
I have additional questions. Where should I go for help?
Check back here for updates closer to the upgrade. Give us a call at 503-253-8193 or 800-356-6507 or visit the Credit Union before the upgrade and we’ll try our best to answer your questions.
Upgrade Timeline
- Tuesday, September 29: Credit Union will be closed, with some services unavailable.
- Wednesday, September 30: Credit Union will be closed, with some services unavailable.
- Thursday, October 1: Credit Union will be closed, with some services unavailable.
- Friday, October 2: Credit Union will be fully open, with all services available.
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